Responsible Gaming

Gamble responsibly

Responsible gaming means making informed choices, understanding the risks and remaining in control of how often and how much you play. Before opening a game, decide how much time and money you can comfortably spend. Only use money that is available for entertainment after essential expenses and financial commitments have been covered.

Wins are never guaranteed, and gambling outcomes are determined by chance. Previous results do not predict future results. A loss cannot be recovered by placing another bet, and increasing stakes after a loss can make financial harm more likely. Set a budget before you start and stop when that budget or your planned play time has been reached.

• Only gamble if you are of the legal gambling age in your Australian jurisdiction.
• Treat gambling as entertainment rather than a source of income.
• Set a spending limit and time limit before you begin playing.
• Take regular breaks and avoid playing for longer than planned.
• Never chase losses or borrow money to gamble.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Keep your gambling activities separate from money needed for rent, bills, food or other essentials.
• Talk to someone you trust if gambling starts to affect your wellbeing, relationships or finances.

Gambling should not interfere with work, study, family responsibilities, sleep or other interests. Keeping a simple record of deposits, bets, wins, losses and time spent playing can help you understand your habits and identify changes early.

Tools to help you stay in control

Winport Casino may provide account and gaming controls designed to support safer play. Depending on the features available to you, these may include deposit limits, loss limits, wagering limits, session reminders, reality checks, cooling-off periods or account self-exclusion. These tools are intended to help you manage your gambling, but they work best when selected before problems develop.

Set limits before playing

Choose limits that reflect your personal budget and do not increase them simply because you have lost money or want to continue playing. A limit should be realistic, affordable and treated as a firm boundary. If your circumstances change, consider reducing your limit or taking a break rather than increasing your gambling budget.

Take a break or self-exclude

If you feel that gambling is becoming difficult to control, request a cooling-off period or self-exclusion through the available account support process. Self-exclusion is a decision to stop gambling for a specified period or until further notice. During this time, do not attempt to create another account or use another person’s account. If you ask to close or restrict your account for responsible gaming reasons, the request should be treated seriously.

Protect your account

Keep your login details private and do not allow another person to use your account. Review account activity regularly and raise any concern promptly through the available support channel. Account controls are personal to the account holder, so friends and family should not place bets or make deposits on your behalf.

Recognising signs of gambling harm

Gambling harm can affect anyone, including people who initially believe they are playing casually. It may develop gradually and can affect finances, mental health, physical health, relationships, work and study. Recognising warning signs early can make it easier to seek help.

• Spending more time or money gambling than you intended.
• Chasing losses or believing a win is needed to solve financial problems.
• Feeling restless, irritable or anxious when trying to cut back.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, selling possessions or missing bills to continue gambling.
• Losing interest in work, study, hobbies or relationships.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Trying repeatedly to stop or reduce gambling without success.
• Feeling guilt, shame or distress after playing, but continuing to gamble.
• Experiencing conflict with people close to you because of gambling.

One or more of these signs may indicate that it is time to pause and seek support. You do not need to wait for a serious financial loss or crisis before asking for help. Speaking openly with a trusted person, financial counsellor or gambling support professional can be a useful first step.

If gambling is causing immediate distress or you feel unsafe, contact emergency services or an appropriate crisis support service in your area. If you are concerned about another person, offer practical support without taking control of their finances or making promises you cannot keep.

Getting help in Australia

Free and confidential gambling support is available to people in Australia, including players, family members and friends. Gambling Help Online provides information, counselling and support options for people affected by gambling. You can also contact a local gambling help service, a qualified counsellor, a financial counsellor or a health professional.

Support can help you understand your gambling, create a plan to reduce or stop, manage financial concerns and rebuild communication with people close to you. You can seek help online, by telephone or in person through services available in your state or territory. Choose the option that feels safest and most practical for you.

If you are supporting someone

Gambling harm can affect partners, relatives, friends and other people in a player’s support network. Try to discuss the issue calmly and focus on specific behaviours rather than blame. Encourage professional support and protect your own financial and emotional wellbeing. Do not lend money to cover gambling losses or take responsibility for debts without independent advice.

Our approach

Winport Casino aims to support safer gambling by providing responsible gaming information and, where available, account controls and self-exclusion options. We may take steps to protect players and comply with applicable Australian laws and regulatory requirements. This can include asking questions about account activity, restricting access or requesting information where appropriate.

If you want to reduce or stop your gambling, use the account support options available on the site and clearly explain your request. We will handle responsible gaming requests in accordance with our processes and applicable requirements. Responsible gaming is a shared responsibility: use the available tools, monitor your play and seek independent support whenever gambling no longer feels manageable.